TONY MUNIZ
Open to Director-Level Ops Roles
Field Service · Fleet · Multi-Site Operations

OPERATIONS
SYSTEMS ARCHITECT

20 years of leadership — from General Manager to Director — turning operating chaos into measurable, ownable systems across 18 restaurants, two cloud kitchens, and a 35-person field service organization with a 34-vehicle fleet.

Goals set direction. Systems create repeatable results. The work below shows the operating architecture behind the outcomes: finite queues, decision rules, capacity visibility, and finance-ready recommendations.

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Tony Muniz
Executive Impact

The numbers behind the systems

Every metric below is the output of a specific operating design, not a one-time push — each is broken down in the case studies further down the page.

“Goals set direction. Systems create repeatable results.”

The work samples that follow show the operating architecture behind the outcomes: finite queues, decision rules, capacity visibility, management cadence, and finance-ready recommendations.

Selected Work

Seven systems, seven problems solved

Click a lane to open the case study — the same problem / design / outcome structure used to brief every one of these to leadership.

Operating Philosophy

Three ideas that repeat across every system

A hiring quiz, a prioritization matrix, a training curriculum, a handoff procedure — different artifacts, built from the same three habits of mind.

01

Cultural musts ≠ technical musts

Fit and skill fail for different reasons and get fixed by different systems. I build separate, explicit standards for each — one never quietly excuses the other.

02

Systems outrank goals

A goal describes the destination. It says nothing about Tuesday when the plan is inconvenient. Every improvement I've led became real once it was an owned, scheduled system.

03

Five cylinders, one engine

Selection, Standards, Training, Coaching, and Execution aren't a checklist — they're five systems that only work running together. Skip one and the whole engine misfires. Execution itself: learn it, teach it, run it consistently, then innovate.

Independent Advisory Practice

Muniz Operations Advisory

Stronger Operations. Brighter Tomorrows.

An independent operations consulting practice, run alongside my executive career — helping businesses improve performance, reduce labor dependency, strengthen teams, and build scalable operating systems. Drawn from hands-on leadership across multi-unit restaurant operations, QSR, technical service, field operations, fleet management, customer experience, and organizational development.

Operational Performance · Labor Optimization · Automation · Scalable Execution
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01

Assess

Identify operational gaps, labor opportunities, bottlenecks, and performance issues.

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02

Optimize

Improve processes, equipment utilization, labor models, throughput, and execution.

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03

Scale

Build systems, leadership practices, and operating standards that can grow across locations.

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04

Sustain

Create accountability, performance routines, and operating discipline that maintain results.

Core Focus Areas

Operational Performance Improvement Labor Optimization Process Improvement Restaurant & QSR Automation Equipment Strategy Smaller-Footprint Operating Models Multi-Unit Operations Leadership & Team Development Customer Experience Scalable Execution & Growth

Automation & Labor Optimization

A major focus of the advisory work is identifying practical ways to reduce labor requirements while maintaining or improving throughput, consistency, quality, and customer experience — evaluating and implementing labor-saving equipment and operating models such as conveyor broilers, combination ovens with baking and steaming capabilities, automated portioning equipment, and production equipment designed to reduce repetitive labor, alongside process redesign, smaller-footprint QSR layouts, and technology that improves consistency and productivity.

The goal isn't simply to eliminate labor. It's to use the right equipment, processes, and operating systems so employees can focus on higher-value work while the business runs more efficiently.

Industry Advisory

Subject-matter expertise and industry insight related to the U.S. restaurant market — BBQ restaurant operations, QSR operations, multi-unit restaurant leadership, labor models, restaurant automation, operational efficiency, customer experience, and emerging restaurant technology.

  • Engagements have included international clients seeking insight into U.S. restaurant operations
  • Practical application of automation and labor-saving technology
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Muniz Operations Advisory helps operators assess performance, optimize systems, scale effectively, and sustain results.